Responsibilities
Main Duties
Billing, collection, liaising with customers to collect the receivables.
Ensure timely collection and reduction/avoid bad debt.
Respond to parents’ requirements and inquiries relating to fees payment.
Manage the collection process including reminders and warning.
Follow up late payments and returned cheques.
Provide student list with fee outstanding with School team for decision making and expedite the collection .
Specific Duties
Timely and accurate billing, collection and reduction of bad debt.
Responsible for delivering a high quality customer service for the school.
Timely billing for all types of receivables (but not limited to) such as tuition fees, exam fees, ECA, trips, etc.
Issue receipts on a daily basis with accurate information such as bank reference number, date, etc. and ensure the reason is updated against all unidentified transactions and shared with respective school accountants for preparing bank reconciliation statement.
Ensure reminder and warning letters have been sent with guidance of Credit Control team.
Preform sales validation and ensure the student number are accurately reconciled with admission team.
Timely closing of AR module in line with closing calendar.
Accurate and Timely reporting for AR reports for decision making.
Reconcile Accounts Receivables between Education and ERP systems, identify the gaps and resolve them in co-ordination with IT team.
Ensure the enrolment processes are followed in compliance with policies and procedures.
Validate refund requests from school and initiate payments through AR module and handover the documents to School Accountant for payment.
Provide finance clearance for leavers and internal transfers after due diligence checks and validation.
Ensure month end activities are performed in a timely manner.
Support internal and external audit queries, provide supporting documents and resolve all audit queries within the timeline.
Initiate process improvement wherever possible to achieve finance excellence.
Support digitalisation of billing and collection projects where required.
Improve customer experience by responding to emails and calls in a professional manner.
Attend weekly AR review meetings with the team and provide insights for decision making.
Prepare suspension list with appropriate comments and share with school Principal.
Ensure to send finance fee follow up letters timely manner in compliance with ADEK regulation.
Qualifications
Minimum Qualifications
Bachelor’s Degree in Finance
Minimum Experience
At least 2 years of experience in similar role
Job Specific Knowledge & Skills
Fluent English communication skills, written and oral
Attention to detail with diligent follow up, and able to execute in a timely manner
Skilled in multi-tasking and handling pressure
Ability to be detail focused when required whilst maintaining sight of the big picture
Deadline oriented and take ownership of work
Forethought and forward planning
Capable of influencing people and talented in networking with cultural sensitivity
Excellent interpersonal skills
Excellent analytical capabilities and hands on experience in MS Office presentations and other reporting tools
Experience within a school setting advantageous
