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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are seeking a detail oriented individual to support first level commission operations for the German market. This role will be responsible for handling commission related claims, managing contract and Salesforce data, and ensuring high quality commission controls. The successful candidate will work closely with internal teams in Germany and maintain positive communication with partners and dealers.
What you ll do
- Handle first level support for commission claims and address complaints related to calculated or paid commissions.
- Provide clear and professional feedback to dealers and partner agencies.
- Manage contract creation and maintain accurate commission data, including Salesforce records.
- Collaborate closely with the second level team (FMCC) in Germany and other relevant departments.
- Perform commission checks and controls to meet quality and SOX compliance requirements.
- Ensure all issues raised by dealers are resolved promptly or escalated appropriately.
What skills you will learn
- Advanced proficiency in Salesforce data handling and contract lifecycle management.
- Practical understanding of SOX compliance controls in financial operations.
- Enhanced problem solving through handling complex dealer and partner enquiries.
- Strengthened communication and stakeholder management abilities across dispersed teams.
- Improved analytical skills through commission validation and data quality assurance.
Desired Candidate Profile
Who you are
- Excellent German language proficiency, both written and verbal.
- Strong organisational skills with the ability to manage priorities and meet deadlines.
- Effective communication and presentation capabilities.
- A customer focused mindset with the ability to handle and resolve issues empathetically.
Company Industry
- Telecom
- ISP
Department / Functional Area
- Finance
- Treasury
Keywords
- Financial Operation Associate German Speaker (VOIS)
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Vodafone
Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture