Job Description

Roles & Responsibilities

-Serve as the primary finance point of contact for merchant-related financial operations.

-Collaborate closely with Product, Sales, Legal, Risk, and Compliance teams to resolve operational and system-related financial issues.

-Provide financial clarifications to internal teams, ensuring alignment on payout logic, settlement models, and merchant configurations.

-Assist in preparing, validating, and reconciling merchant payouts, fees, VAT, and offsets across internal systems, ERP, and bank statements.

-Liaise with banks and payment partners to resolve failed, delayed, or reversed transfers and ensure accurate payouts.

-Support the rollout of new payout models, markets, or financial processes from a FinOps perspective.

-Assist in the development of internal documentation, FAQs, and training materials.

-Identify process improvement opportunities and assist in implementing them to enhance accuracy and efficiency.

-Support month-end close activities and assist during internal and external audits.

-Perform other duties as required to ensure smooth financial operations.

Requirements:

1 3 years of experience in Financial Operations, Payments Operations, Accounting, or FinTech-related roles.

Experience working with ERP systems (NetSuite or similar) and Microsoft Excel for large datasets and reconciliations.

Experience with CRM or ticketing platforms is a plus.

Strong analytical and problem-solving skills, with attention to detail and accuracy.

Excellent communication skills, able to explain complex financial information clearly.

Experience working in cross-functional, data-driven teams.

Proactive and accountable mindset with the ability to work under pressure.

Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities.

Flexible to work in rotational shifts that suit both you and the team.

Desired Candidate Profile