Fintech Account Manager

Classera

Key Responsibilities

• Manage a portfolio of high-value C-Pay clients across education, government, fintech, and enterprise sectors.
• Serve as the primary point of contact for all commercial, operational, and technical matters.
• Build account plans to expand usage, upsell payment services, and increase transaction volume.
• Lead renewals, contract extensions, fee negotiations, and pricing discussions.
• Ensure client satisfaction and proactively address risks, disputes, and escalations.

Operational & Technical Coordination

• Oversee onboarding, integration, and activation of new clients in coordination with Product, Tech, and Operations.
• Track and resolve payment issues, reconciliation gaps, settlement delays, or wallet-related challenges.
• Ensure full compliance with regulatory and financial controls across all transactions.
• Support clients with API integration, reporting needs, and financial workflow optimization.

Revenue & Performance

• Monitor daily/weekly/monthly C-Pay metrics: TPV, ARPU, active merchants, settlement timelines, and wallet performance.
• Identify opportunities to increase usage and reduce churn.
• Deliver quarterly business reviews (QBRs) with data-backed insights and growth recommendations.

Cross-Functional Collaboration

• Work closely with Product on new features, client requirements, and product feedback.
• Support Finance with settlement cycles, reconciliation, chargebacks, and invoicing.
• Partner with Sales and Implementation teams to deliver a seamless end-to-end client experience.

Compliance & Risk

• Ensure clients follow KYC, AML, and regulatory processes required by C-Pay.
• Identify high-risk accounts and coordinate mitigation plans.