Job Description

Roles & Responsibilities

Job Purpose:
To develop, manage, and grow after-sales business with fleet and corporate customers by promoting service packages, spare parts programs, maintenance contracts, and value-added after-sales solutions. The role ensures high levels of customer satisfaction, operational efficiency, and profitability from fleet accounts while maintaining compliance with company and manufacturer standards.
Essential Duties & Responsibilities
Business Development & Sales
Identify and target potential fleet and corporate customers for after-sales services.
Promote and sell preventive maintenance contracts, service packages, parts supply programs, and repair services.
Negotiate service agreements, pricing, and contract terms in line with company policy.
Prepare and present tailored proposals for fleet customers.
Conduct regular visits to customer sites to assess fleet condition and service needs.
Customer Relationship Management
Serve as the primary point of contact for assigned fleet accounts.
Maintain strong long-term relationships with fleet managers, procurement departments, and decision-makers.
Ensure timely communication regarding service schedules, technical updates, and promotional offers. Resolve complaints and service issues promptly to retain customer loyalty.
Sales Operations Management
Coordinate with service centers, parts department, and warranty teams to ensure timely service delivery for fleet customers.
Monitor service booking schedules and capacity planning for fleet jobs.
Oversee the delivery and follow-up of all contracted services.
Maintain accurate records in the CRM/DMS system for all fleet activities.
Financial Performance Achieve assigned revenue and gross margin targets from fleet after-sales services.
Monitor profitability of fleet contracts, ensuring discount structures and service costs remain within approved limits.
Control outstanding receivables from fleet accounts and ensure timely payment collection.
Compliance & Standards
Ensure all activities comply with company policies, manufacturer standards, and health & safety requirements.
Follow standard operating procedures (SOPs) for service quality, parts handling, and warranty claims.
Ensure documentation of contracts, invoices, and service records meets audit standards.

Desired Candidate Profile

Bachelor s degree in business administration, Automotive Engineering, or a related field.
Minimum 3 5 years in automotive after-sales, fleet service, or B2B sales, preferably in an automotive dealership or service environment.
Industry Knowledge: Strong understanding of vehicle maintenance cycles, spare parts, service processes, and warranty policies.
Languages: Very good in English.

Skills:

Negotiation and contract management.
CRM/DMS system proficiency.
Financial analysis and cost control.
Microsoft Office (Excel, PowerPoint, Word).
Report writing and presentation skills.
Key Attributes:
Customer-focused with strong interpersonal skills.
Results-driven with business acumen.
Proactive problem solver.
High attention to detail and accuracy.
Ability to work under pressure and meet deadlines.
Team player with cross-functional coordination skills.

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