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Any Nationality
Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities
- Perform live monitoring across eight distinct fleet platforms to identify safety violations and potential risks.
- Rigorously validate reported violations to ensure data accuracy and determine if a true breach of safety protocol has occurred.
- Take on-the-spot corrective actions with drivers via verbal and written communication (English and Arabic) to mitigate immediate risks.
- Execute high-risk escalations to top management in strict accordance with the established escalation matrix and service catalogs.
- Maintain comprehensive and accurate records of all shift violation data to ensure audit readiness.
- Analyze driver behavior using big data sources and transform raw data into actionable insights and reports to support executive decision-making.
Continuous Improvement & Collaboration
- Partner with the Health and Safety department to identify emerging risks and contribute to the development of driver safety action plans.
- Participate in updating the team's knowledge base and standard operating procedures (SOPs) to drive efficiency and meet defined SLAs/KPIs.
- Collaborate with system providers for tool maintenance, software testing, and platform updates.
Desired Candidate Profile
0 1 year of experience in a Call Center, Shared Services, or Fleet Operations environment. Strong computer literacy with the ability to navigate multiple systems simultaneously; experience with ServiceNow (SNOW) or similar ticket management systems is highly preferred. Foundational knowledge of data reporting and big data analytics. High proficiency in both English and Arabic (written and verbal) is required for driver communication and reporting. Exceptional interpersonal skills with the ability to maintain professional composure during high-pressure escalations. Must be flexible to work on a rotational shift basis, including weekends, to support 24/7 global operations. Ability to work effectively across different geographies (EMEMA region) and diverse cultural contexts. A deep commitment to maintaining high safety standards and compliance protocols.
Company Industry
- FMCG
- Foods
- Beverages
Department / Functional Area
- Logistics
- Supply Chain
Keywords
- Fleet Control Sr. Associate
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