Fleet Control Tower Assoc. Manager PepsiCo

Responsibilities

• Lead, coach, and mentor a team of 4 managers and 30 agents to consistently deliver services aligned with KPIs, SLAs, and operational excellence standards.
• Drive continuous process improvement and operational efficiency.
• Ensure high-level customer service and adherence to legal, company, and process requirements.
• Manage the AOP budget for fleet control functions
• Design & maintain an E2E operation & governance for both on ground fleet & fleet control setups.
• Lead software testing, bug reporting, and downtime communication with all relevant parties across all platforms.
• Oversee vendor operations, system enhancements, and performance.
• Implement ecosystem projects and support BU ramp up and expansion initiatives.
• Drive cross-functional sustainability, compliance, and productivity agendas.
• Develop, maintain, and optimize dashboards and reports as per reporting catalog.
• Represent fleet in all governance meetings with BUs leadership.
• Deliver assigned productivity and cost avoidance targets

Qualifications

Experience & Technical Skills

• Proven team management and leadership experience.
• Strong working knowledge of telematics systems (AI monitoring, live tracking).
• Advanced reporting and analytics capabilities.
• Experience with ticketing and service management systems
• Technical understanding of monitoring tools, interfaces, and multi platform environments.

Soft Skills & Competencies

• Strong customer orientation and track record of delivering high quality service.
• Excellent interpersonal, communication, and cross cultural collaboration skills.
• Strong leadership, coaching, and people management capabilities.
• Ability to multitask and manage time effectively under high pressure operations.
• Commitment to high safety standards and compliance culture.
• Ability to work with global geographies and diverse stakeholders.