Fleet Quality Team Lead
TOTERS Delivery
Employer Active
Posted 6 hrs ago
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Experience
2 - 6 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Fleet Quality & Performance
- Design and implement quality frameworks to improve driver behavior, service standards, and customer experience
- Monitor and analyze fleet KPIs (acceptance rate, cancellations, delays, customer ratings, etc.) and drive continuous improvement
Training & Development
- Lead onboarding programs for new drivers
- Develop and deliver ongoing training sessions focused on safety, service quality, and performance improvement
- Drive behavioral change initiatives across the fleet
Compliance & Auditing
- Ensure all drivers meet company standards (documentation, appearance, vehicle condition, safety compliance)
- Conduct regular field audits and zone visits
- Maintain accurate fleet segmentation and documentation tracking
Safety & Risk Management
- Manage and scale the road safety program
- Track incidents, enforce safety policies, and implement preventive actions
- Oversee daily safety reports and follow-ups
Communication & Engagement
- Own in-app communication with drivers, ensuring clear, timely, and actionable messaging
- Launch targeted campaigns to address key operational priorities
Performance Management
- Design and implement performance-based reward and penalty systems
- Identify low-performing segments and execute improvement plans
Cross-functional Collaboration
- Work closely with Operations, Product, and Customer Experience teams to improve end-to-end service quality
- Support the development of tools and features that enable a builder-first, data-driven fleet operation
Desired Candidate Profile
2 4 years in logistics, fleet management, operations, or a related field (delivery or mobility experience is a plus)
- Bachelor s degree in Business Administration, Operations, Communications, or related field (or equivalent experience)
- Strong analytical skills with proficiency in Excel (data analysis, reporting, insights)
- Ability to translate data into actionable improvements
- Excellent communication skills in Arabic and English
- Strong organizational and time management skills
- Ability to manage multiple priorities in a fast-paced environment
- Tech-savvy with the ability to quickly adopt operational tools and systems
- Problem-solver with a proactive mindset
- Detail-oriented with a strong focus on quality and compliance
- Comfortable working in the field and engaging directly with drivers
Company Industry
- Internet
- E-commerce
- Dotcom
Department / Functional Area
- Logistics
- Supply Chain
Keywords
- Fleet Quality Team Lead
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TOTERS Delivery
Toters is a tech-driven e-commerce and delivery platform designed to seamlessly connect merchants, shoppers, and customers with just a click. Our dedication to excellence motivates us to continuously upgrade and improve the online shopping experience. By utilizing technology, we ensure that our merchants, shoppers, and customers receive faster and more efficient service every day.