Flight Dispatch Standards Manager The Emirates Group

Job Purpose:

Manage audits on the Flight Dispatch team in accordance with company and regulatory requirements. Manage existing and future Flight Dispatch standards ensuring accuracy and compliance with regulatory standards, allowing all personnel to carry out operational control safely and efficiently. Create, implement, and manage processes and procedures to promote best business practice and adherence to company and regulatory requirements.

Job Outline:

• Manage and conduct audits of Licensed Flight Dispatchers. Maintain up to date records and licences to ensure Flight Dispatch documentation meets regulatory requirements.
• Review, update and implement flight dispatch procedures to optimise available resources within the Flight Dispatch team. Ensure implementation of industry best practice to provide a competitive advantage, and a continuous effort to enhance safety.
• Support Manager Flight Dispatch (MFD) in reviewing Flight Dispatch processes, procedures, and personnel to ensure future industry requirements are anticipated and delivered ahead of time.
• Remain current with present and future regulatory requirements to ensure continued company compliance and provide support with internal and external audits.
• Create and maintain a high-performance culture within the team. Provide support to the wider team to ensure team members perform to the best of their ability and remain highly motivated while adhering to company standards and expectations.
• Improve and update the Flight Dispatch Manual (FDM) to ensure compliance to the corporate standards outlined in the Emirates Safety Management Manual.
• Ensure business processes specific to Safety Management System (SMS) and IATA Operational Safety Audit (IOSA) are documented and implemented within the Flight Dispatch team.
• Implement, review and as required update the Dispatch Quality Assurance Program to align to Flight
• Dispatch legislation and requirements.
• Conduct the Licenced Flight Dispatcher role when required.

Qualification

Qualifications & Experience:

• Experience in Flight Operations.

Knowledge/skills:

• -GCAA dispatch license (or equivalent) with minimum 5 years experience of exercising its privileges
• -Passed a competency check or course of recurrent training during the last six months.
• -Preferably prior experience in creating and delivering training contents.