Floor Manager

2coms

Manage daily FOH operations, ensuring efficient service flow during peak and non-peak hours

Supervise and coordinate servers, captains, hosts, and support staff

Ensure high standards of guest service, handling customer feedback and resolving complaints professionally

Monitor table turnover, reservations, and walk-ins to maximize seating capacity

Train, guide, and motivate FOH staff to maintain service quality and discipline

Ensure staff grooming, hygiene, and uniform standards are maintained

Coordinate with the kitchen and bar teams to ensure timely and accurate order delivery

Monitor POS operations, billing accuracy, and cash handling procedures

Ensure compliance with food safety, health, and Qatar municipality regulations

Assist management with daily reports, duty rosters, and inventory coordination

Minimum 3 5 years of relevant experience as a Floor Manager / Restaurant Supervisor in a busy casual or fine-casual dining restaurant

Prior work experience in Qatar or GCC countries is highly preferred

Strong knowledge of FOH operations, service standards, and customer handling

Good leadership, communication, and team-management skills

Ability to handle high-volume service pressure with professionalism

Working knowledge of POS systems and restaurant service workflows

Fluency in English; Hindi and Malayalam are an advantage

Kerala (Keralite) background preferred.

Strong guest-relation and problem-solving abilities

Hands-on operational approach

Flexible to work split shifts, weekends, and holidays

Positive attitude with a service-oriented mindset