Floor Supervisor Wyndham Garden Muscat

Key Responsibilities

• Daily Supervision: Assign room cleaning quotas and deep-cleaning tasks to the housekeeping team.

• Quality Inspections: Physically inspect all guest rooms (occupied and departure) and VIP suites to ensure they meet brand standards before guest arrival.

• Maintenance Liaison: Identify and report repair needs (e.g., electrical, plumbing) to the Engineering Department and follow up on completion.

• Inventory & Supplies: Monitor the floor pantry, manage linen stock, and requisition cleaning supplies as needed to prevent shortages.

• Guest Service: Act as the first point of contact for guest requests (e.g., extra pillows, VIP amenities) and handle complaints with professionalism and speed.

• Staff Coaching: Provide on-the-job training for new hires and ongoing feedback to current staff to maintain performance levels.

• Safety & Compliance: Ensure all staff adhere to hotel security, fire regulations, and health and safety legislation.