Fluent English Customer Service Representative

VOIS Egypt

What You'll Do:

• Communicate with customers via phone and provide expert support "It's an English-speaking environment and where you'll be supporting international clients".
• Answer questions about products, pricing, and availability.
• Collaborate with internal departments to meet customer needs.
• Maintain a high-quality customer experience and represent the company professionally.
• Perform data entry across various platforms.
  
  

What We're Looking For:

• Native or Native-like Fluency in English is mandatory "C2 or C1 Level proficiency"
• Graduates, gap year students, or dropouts.
• Residents of Cairo or Alexandria (mandatory nesting period from our premises: 4 8 weeks).
• Strong verbal, written, and interpersonal communication skills.
• Excellent phone etiquette and multitasking abilities.
• Prior experience in English call centers is a plus.

What You'll Get:

• Attractive salary + unlimited performance bonus.
• International and modern work environment.
• Clear career pathways and growth opportunities.
• Online training (4 6 weeks remotely, with 1 2 days onsite weekly as needed).
• Transition period: 6 8 weeks onsite after training.
• Hybrid work model: work from home with 1 2 days onsite weekly.
• 2 days off per week, rotational shifts (~9 hours including breaks).
• All equipment provided + data allowance.
• Annual leave balance + lieu days.
• Social, medical, and life insurance (up to 100K/year).
• Shuttle transportation with predefined pickup points.