FM Administrator
Headway General Contracting
Employer Active
Posted 24 min ago
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Experience
3 - 7 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
www.headwayms.com ) is a premier, multi-disciplinary technical provider in the UAE, delivering elite solutions across Construction, Facility Management (FM), Design, and Fit-Out sectors. Our FM division is recognized for excellence in providing Annual Maintenance Contracts (AMC), reactive repairs, and specialized MEP services for high-end residential and commercial assets. We pride ourselves on operational integrity, utilizing advanced CRM workflows to ensure seamless service delivery and client satisfaction.
Core Technical & Operational Responsibilities
- Inquiry & Job Order Management: Act as the primary point of contact for tenant and client inquiries, translating requests into actionable Work Orders within the CRM Inquiry Module.
- Workflow Coordination: Synchronize daily activities between Site Engineers, Technicians, and Labor teams to ensure rapid mobilization of resources for reactive and preventive tasks.
- Reporting & Documentation: Generate comprehensive Work Completion Reports and maintain detailed maintenance logs and asset histories.
- Site Inspection Monitoring: Update and track site inspection data, ensuring that all findings are reflected in the project module for immediate technical action.
- Daily Progress Tracking: Analyze and verify daily work progress reports from the field, ensuring alignment with scheduled inspections and AMC commitments.
- CRM Data Integrity: Maintain strict adherence to "step-locking" protocols, ensuring completed tasks become read-only to protect project data integrity.
- SLA Compliance: Monitor notification thresholds (7-day and 3-day reminders) to prevent service delays and ensure 24/7 support readiness.
Key Performance Indicators (KPIs)
- SLA Adherence: 100% compliance with response and resolution time thresholds for tenant inquiries.
- Documentation Accuracy: Zero-defect reporting on Work Completion and Site Inspection documents.
- CRM Precision: Timely "step-locking" of all completed modules to ensure data security.
Desired Candidate Profile
Technical Skills & Qualifications
- Experience: Minimum 3u20135 years of specialized FM Administration experience within the UAE market.
- Technical Knowledge: Deep understanding of UAE FM scope, including HVAC, Electrical, Plumbing, and Fire Safety standards.
- Software Proficiency: Advanced experience with ZOHO CRM or equivalent CAFM systems is mandatory.
- Process Expertise: Demonstrated ability to navigate complex hand-offs between Sales, Estimation, and Operations modules.
- Education: Bacheloru2019s degree in Business Administration, Facilities Management, or a related technical field.
Company Industry
- Construction
- Civil Engineering
Department / Functional Area
- Administration
Keywords
- FM Administrator
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