FM Housekeeping Consultant

Client of Redfish Solutions

Key Responsibilities:

• Consultation: Collaborate with clients to assess their soft service needs and identify opportunities for improvement.
• Analysis: Conduct in-depth evaluations of current soft service practices, highlighting strengths, weaknesses, and optimization opportunities.
• Recommendations: Develop customized strategies based on industry best practices to enhance service efficiency, quality, and productivity.
• Implementation: Support clients in executing recommended changes through training, process development, and change management.
• Performance Monitoring: Track and evaluate the effectiveness of implemented initiatives, making adjustments as needed.
• Communication: Clearly convey complex soft service concepts and solutions to clients, both verbally and in written reports.
• Industry Knowledge: Stay up to date on soft service trends and innovations, bringing fresh ideas to client engagements.

Qualifications:

• Education: Bachelor s degree in business administration, hospitality, facilities management, or a related field.
• Experience: Proven experience in soft service management, ideally in a consulting or advisory role.
• Expertise: Strong knowledge of BICSc standards, facilities management, customer service, and housekeeping best practices.
• Analytical Skills: Ability to analyse data, identify improvement opportunities, and provide actionable recommendations.
• Communication Skills: Strong verbal and written communication skills to clearly explain complex concepts.
• Problem-Solving: Proficient in developing innovative solutions for soft service challenges.
• Collaboration: Experience working with cross-functional teams and managing client relationships.
• Detail-Oriented: Ability to manage multiple clients and projects with attention to detail.