Food & Beverage Hostess

AccorHotel

At FAENA The Red Sea, we are creating extraordinary hospitality experiences that blend luxury, creativity, and exceptional service. We are currently seeking passionate and charismatic F&B Host/Hostesses to join our team and become the welcoming face of our dining destinations. This role is responsible for delivering a warm and memorable arrival experience for every guest, ensuring seamless seating coordination and personalised service in line with FAENA s luxury standards and Forbes service expectations.

Key Responsibilities

• Warmly greet and welcome guests, creating an exceptional first impression.
• Manage reservations, waitlists, and table assignments efficiently and accurately.
• Escort guests to their tables while ensuring a seamless and elegant seating experience.
• Coordinate table flow with service and kitchen teams to maximise efficiency and guest satisfaction.
• Monitor restaurant readiness, cleanliness, ambience, and presentation standards throughout service.
• Handle guest inquiries, seating preferences, and special requests professionally and confidently.
• Communicate effectively with the F&B team regarding table status, guest needs, and VIP arrivals.
• Assist in managing peak dining periods to minimise wait times and optimise guest experience.
• Maintain accurate reservation records using restaurant management systems.
• Support VIP recognition and deliver personalised guest experiences.
• Handle guest concerns calmly and professionally, escalating where necessary.
• Ensure compliance with grooming, presentation, and luxury service standards at all times.
• Promote restaurant offerings, experiences, and special events when appropriate.
• Ensure full compliance with Forbes standards, maintaining exceptional service quality, attention to detail, and operational excellence at all times.