Franchise Hotel - Assistant Manager - Butler Services

IHG Hotels & Resorts

Your day to day

• Guest Service & Experience
• Ensure all guests receive personalized, anticipatory, and discreet service throughout their stay.
• Handle VIP, long-stay, and repeat guests, ensuring all preferences and special requests are met.
• Resolve guest concerns promptly and effectively, maintaining high guest satisfaction scores.
• Coordinate with other departments (Housekeeping, F&B, Concierge, Front Office) to deliver seamless service. br

Operations Management

• Assist in managing day-to-day Butler operations to ensure smooth service delivery.
• Supervise butlers on duty, ensuring grooming, service etiquette, and SOP compliance.
• Prepare daily guest reports, arrival/departure lists, and special request summaries.
• Ensure villas/suites are set up according to guest preferences before arrival. br br

Team Leadership & Training

• Support recruitment, onboarding, and training of new butler colleagues.
• Conduct regular briefings and refresher trainings to maintain service standards.
• Mentor and motivate the team to deliver exceptional guest experiences.
• Assist in scheduling, duty rosters, and performance evaluations. br br

Administration & Standards

• Maintain accurate records of guest profiles and preferences.
• Assist with budget preparation and cost control for the department.
• Uphold health, safety, and hygiene standards across Butler operations.
• Ensure compliance with hotel policies, procedures, and brand service standards. br br

What We Need From Youbr br

• Diploma/Degree in Hospitality Management or related field.
• Minimum 3-5 years experience in luxury hospitality, with at least 2 years in Butler/Guest Service leadership role.
• Strong knowledge of luxury service standards and VIP protocol.
• Excellent communication skills in English (additional languages preferred).
• Exceptional interpersonal skills with a guest-centric mindset.
• Leadership ability with proven experience in team supervision and training.
• Flexible, adaptable, and able to work in a remote island environment.
• Island resort setting - requires adaptability to remote living and tropical climate.
• Ability to work flexible schedules, including evenings, weekends, and holidays. br br

What We Offerbr brWe give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.br brWe welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.br brSo, join us and youll become part of our hotel family.br brDont quite meet every single requirement, but still believe youd be a great fit for the job? Well never know unless you hit the Apply button. Start your journey with us today.