Franchise Hotel - Kids Club Attendant
IHG Hotels & Resorts
Employer Active
Posted 11 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Greet children and their parents warmly upon arrival to the Kids Club
Ensure all children are signed in and out according to safety protocols
Supervise and engage children in age-appropriate games, crafts, and activities
Maintain a safe, clean, and organized play environment at all times
Monitor children closely to prevent accidents and handle any minor injuries or incidents promptly
Communicate effectively with parents about their child's day and any important updates
Assist with setting up and tidying activity areas before and after use
Follow all hotel and Kids Club policies, including health and safety guidelines
Report any maintenance or safety concerns to the management team immediately
Collaborate with other Kids Club team members to plan and deliver engaging programs and special events
Maintain accurate records of attendance and activity participation
Provide excellent guest service by creating a welcoming and fun atmosphere for both children and parents
Desired Candidate Profile
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Take pride in your appearance and place as a brand ambassador
Other duties as assigned.
Company Industry
Department / Functional Area
Keywords
- Franchise Hotel - Kids Club Attendant
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IHG Hotels & Resorts
Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.