Franchise Hotel - Rooms Controller

IHG Hotels & Resorts

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

Your day to day

Room Allocation & Inventory Control

• Assign daily room blocks for arriving guests based on room type, rate, guest preferences, and VIP status.
• Manage room inventory to avoid overbooking and ensure even room distribution.
• Update room status in the Property Management System (PMS).
• Guest Experience Coordination
• Ensure special requests (e.g., connecting rooms, ADA rooms, high floors) are fulfilled when possible.
• Pre-block rooms for VIPs, groups, and special events in coordination with Sales and Front Office.
• Handle room moves and upgrade decisions to enhance guest satisfaction.
• Interdepartmental Communication
• Liaise with housekeeping on room status and cleaning priorities.
• Coordinate with engineering/maintenance regarding rooms out of order or requiring attention.
• Communicate room discrepancies or anomalies to the appropriate departments.
• Reservations & Revenue Support
• Monitor and balance room categories and inventory to support revenue management.
• Assist the reservations team with last-minute changes, special bookings, or group allocations.
• System & Reporting Duties
• Maintain accurate records of room allocations, special requests, and inventory changes.
• Run daily reports (e.g., arrivals, departures, out-of-order rooms, expected VIPs).
• Monitor and update the Property Management System (e.g., Opera)
  
  

What We Need From You

Education & Experience:

• High school diploma or equivalent required; a degree in hospitality or related field is preferred.
• Minimum 1-2 years of front office or reservations experience in a hotel environment.
• Familiarity with hotel PMS systems (e.g., Opera, OnQ, Protel).
  
  

Skills:

• Excellent attention to detail and organizational skills.
• Strong communication and coordination abilities.
• Ability to multitask in a fast-paced environment.
• Good judgment for balancing guest satisfaction with operational needs.
• Customer-focused mindset with a problem-solving attitude.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
  
  

Other Attributes:

• Professional appearance and demeanor.
• Flexible schedule, including weekends and holidays.
• Ability to work well under pressure and maintain composure.
  
  

Key Success Metrics:

• Accuracy of room assignments and inventory control.
• Guest satisfaction scores, especially related to check-in experience and special requests.
• Effective communication with departments and minimal room assignment conflicts.
• Reduced instances of overbooking or missed VIP pre-blocks.