Fraud Analyst NymCard

The Role

The ideal candidate will provide our first line of defense against fraudsters and bad actors. To support both our clients and their end consumers and work closely with the customer support, compliance, and technology teams. Nymcard provides 24/7 fraud monitoring and support for our clients and requires the highest standards of probity and diligence in this team.

Main Duties & Responsibilities

• Monitor transactions across fraud monitoring applications on a rotational shift covering 24/7.
• Analyze & assess the Fraud alerts to act accordingly.
• Suggest applying new fraud rules or editing/freezing existing ones based on the fraud cases encountered.
• Investigate a fraud case by collecting facts & arguments.
• Submit Fraud Case report to management.
• Conduct a transaction flow study outside the automated fraud monitoring applications when necessary.
• Continuous coordination with the different fraud reporting channels such as Chargeback team, Payment System alerts, Acquirers
• Reporting any system anomaly encountered outside the Fraud scope.
  

About You:

• Excellent communication skills, both written and orally in English and Arabic
• At least 1 years experience of fraud monitoring (preferably Issuing) and response with a bank or similar financial services organization
• Knowledge of fraud regulation in the Middle East and North Africa
• Understanding of fraud processes with Visa and Mastercard
• Strong interpersonal, organizational skills and a team player
• You have a positive can-do attitude and a flexible approach.
• Excellent analytical skills and detail oriented
• You have the ability to learn new technology/systems/applications quickly.