Fraud & Transaction Monitoring Executive PayTabs Global

Key Responsibilities

• Monitor Merchants Transactions to detect outlier behavior or unusual Patterns and take necessary action to protect PayTabs and Merchants.
• Conduct Daily Review of suspicious patterns and communicating with the Merchant for further action.
• Review all alerts/communication from external/internal sources, including processing partners and ensure that appropriate actions are taken to mitigate fraud/risk or transaction processing.
• Record the suspicious patterns and the actions taken in the relevant transactions, investigations or Risk Analysis Registers
• Employ on-the-go Velocity controls needed to limit exposure to Fraud attempts
• Investigate Merchants Fulfillment documents to ensure that the Merchants have valid proof of delivery of the offered services
• Contribute to the creation of fraud rules or risk & processing parameters within the system by providing analytical data to support decisions.
• Publishing weekly/Monthly Fraud and CB performance reports.
• Publishing transaction/processing or any kind of risk-related reports based on internal or external requests.
• Handling transaction-related queries both internal or external and taking further suitable actions.
• Handling MID Closure Requests
• Responsible to re-present card fraud data/information with external processing partners based on the information shared/received from the merchant end.
• Provide support to the Operational and Business units of the organization on fraud/risk related matters and queries.
• Working with the IT/Tech Team for Transaction/Merchant or processing related fixes, development, and related system enhancement.

Key Performance Indicators (KPIs)

• Maintain Fraud & CB thresholds based on the scheme guidelines. (Ensuring Fraud Prevention against Fraud and Chargeback Losses)
• Maintain The Standard Detection Quality Rate stated by the FRTM Unit
• Maintain Fulfillment Records assessment Quality stated by FRTM Unit
• Maintain the Standard Response time action to high-Risk cases
• Maintain the SLA related to responding to inquiries or investigations by Acquiring banks

Required Competencies

• Previous experience with credit cards fraud, chargebacks, scheme compliance and/or underwriting merchants
• Strong analytical skills must be able to interpret complex data, draw meaningful conclusions and make holistic business recommendations.
• Ability to approach problems in a quantitative and qualitative manner.
• Ready to work for extended schedules and deliver results on tight deadlines.