Freelance Network and Telecommunications Engineer

Client of Novancy One

On behalf of our client, we are looking for a Freelance Network and Telecommunications Engineer specializing in Microsoft Teams Phone.

• Duration : 12 months with possibility of renewal.
• Location : Casablanca, Morocco.
• Intervention mode : Hybrid
• D goal : D s that possible.

RESPONSABILIT S

• Manage and participate in ToIP (exclusively Teams telephony) and Visio (Microsoft Teams ROOM) development and transformation projects
• Analysis of business needs within the framework of technical projects Production of documents relating to functional requirements and technical specifications
• Implementation of technical service requests Management of configuration changes and requests for expertise
• Level 3 support for Teams and MTR telephony incidents User support

MAIN MISSIONS/ACTIVITIES

• Participation in the unified communications transformation project.
• Telephony management, very good knowledge of the Microsoft Teams Phone environment, AutoAttendants / CallQueues and its ecosystem are necessary.
• Landline management (Teams direct routing)
• Defining a policy and a device catalog
• Within its scope, the expert actively intervenes in the adjustment, validation and/or coordination of the migration or exploitation plan.
• Change management, coordination and management of technical requests
• the creation and updating of documentation
• Incident and problem management: technical analysis, coordination of incident resolution, RCA
• Maintenance of operational conditions (MCO) of infrastructures, management of obsolescence and capacity.

TECHNICAL ENVIRONMENT

• ToIP: Microsoft Teams, direct routing, SIP
• Contact Center: Teams AutoAttendants / CallQueues
• Vid oconf rence : MTR, Intune autopilot / autologin
• Automatisation : PowerShell, Graph API, PowerApps, PowerAutomate

REQUIREMENTS

• Graduate in computer science or equivalent, you have more than 5 years of experience in the production and operation of unified communications.
• Technical networking skills are required.
• A good understanding of all the building blocks of the information system will be appreciated.