French bilingual speakers - CSR role
Intouch CX
Posted on 6 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Provide technical support to customers via phone in both French and English.
- Diagnose and troubleshoot hardware, software, and connectivity issues for a variety of products and services.
- Guide customers through step-by-step solutions and escalate complex cases to higher-level support when necessary.
- Document customer interactions, technical issues, and resolutions accurately in the CRM system.
- Maintain a high level of professionalism and empathy while handling customer inquiries and complaints.
- Collaborate with team members and other departments to resolve customer issues efficiently.
- Stay up-to-date with product updates, system changes, and new technologies relevant to the support role.
- Educate customers on product features, best practices, and self-service options to enhance their experience.
- Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Participate in ongoing training and development sessions to continuously improve technical and communication skills.
Desired Candidate Profile
- C1 French and English language proficiency with B2 English.
- Should be flexible with rotating shifts (Night and overnight shifts)
- Work on site only from Technology Park, Maadi.
- Transportation provided.
- Social and Medical insurance provided.
- Clear career growth & development opportunities in a global company.
- Foreigners are welcome to apply if they have a valid work permit and not just residency.
Company Industry
- IT - Software Services
Department / Functional Area
- Language Translation
Keywords
- French Bilingual Speakers - CSR Role
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