Front Desk Agent
IHG Hotels & Resorts
Employer Active
Posted 11 hrs ago
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Experience
1 - 6 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Title
Front Desk Agent Vignette Collection Dubai Dubai, UAE
Job Description
Front Desk Agent Vignette Collection Dubai Dubai, UAE
Position Overview
Vignette Collection Dubai is seeking a warm, detail-oriented Front Desk Agent to deliver seamless guest experiences and exceptional hospitality from check-in to check-out. The ideal candidate will be confident, professional, and genuinely passionate about providing personalized service that reflects the hotel s distinctive luxury character.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality / Hotels
Function: Front Desk / Reception
Salary: 4500 6500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Welcome guests with a friendly, professional demeanor and ensure smooth check-in and check-out experiences.
* Process reservations, room assignments, and billing transactions accurately.
* Provide information about hotel services, local attractions, and travel directions.
* Handle guest inquiries, requests, and complaints promptly to ensure complete satisfaction.
* Manage guest accounts and ensure accurate posting of charges and payments.
* Coordinate with housekeeping and other departments to ensure rooms are ready for arrivals.
* Monitor and update room availability and guest preferences in the property management system.
* Follow hotel procedures for security, privacy, and safety of guest information.
* Promote loyalty programs, upsell rooms and amenities to enhance revenue and guest experience.
* Maintain a clean and organized front desk area while adhering to grooming and presentation standards.
Ideal Profile
* Previous experience as a Front Desk Agent or Guest Service Associate in a 4- or 5-star hotel.
* Proficiency in hotel management systems such as Opera or similar PMS.
* Strong communication and problem-solving skills with a guest-first mindset.
* Professional appearance, punctuality, and attention to detail.
* Tech-savvy and capable of handling payment systems, booking portals, and online guest communication.
* Fluency in English required; additional languages such as Arabic, French, or Russian are a plus.
* Flexibility to work night, weekend, and holiday shifts.
Skills Set
* Guest Relations / Front Desk Operations
* Customer Service and Problem Resolution
* Reservation and Payment Processing
* Upselling and Cross-Selling
* Communication and Multitasking
* PMS / Hotel System Knowledge
Why Join Us
* Be part of Vignette Collection by IHG, a distinctive luxury brand redefining modern hospitality.
* Competitive salary, benefits, and global career opportunities within IHG Hotels & Resorts.
* Access to worldwide hotel discounts, learning programs, and professional development.
* Work in a welcoming, multicultural environment that values individuality and teamwork.
About the Company
Vignette Collection by IHG Hotels & Resorts is a curated collection of luxury hotels offering guests a more authentic and meaningful travel experience. Each property tells its own unique story while upholding IHG s global standards of excellence. Located in the heart of Dubai, Vignette Collection Dubai embodies refined elegance and genuine hospitality, combining local charm with world-class service to create unforgettable moments for every guest.
Post Details
Front Desk Agent Vignette Collection Dubai Dubai, UAE
Job Description
Front Desk Agent Vignette Collection Dubai Dubai, UAE
Position Overview
Vignette Collection Dubai is seeking a warm, detail-oriented Front Desk Agent to deliver seamless guest experiences and exceptional hospitality from check-in to check-out. The ideal candidate will be confident, professional, and genuinely passionate about providing personalized service that reflects the hotel s distinctive luxury character.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality / Hotels
Function: Front Desk / Reception
Salary: 4500 6500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Welcome guests with a friendly, professional demeanor and ensure smooth check-in and check-out experiences.
* Process reservations, room assignments, and billing transactions accurately.
* Provide information about hotel services, local attractions, and travel directions.
* Handle guest inquiries, requests, and complaints promptly to ensure complete satisfaction.
* Manage guest accounts and ensure accurate posting of charges and payments.
* Coordinate with housekeeping and other departments to ensure rooms are ready for arrivals.
* Monitor and update room availability and guest preferences in the property management system.
* Follow hotel procedures for security, privacy, and safety of guest information.
* Promote loyalty programs, upsell rooms and amenities to enhance revenue and guest experience.
* Maintain a clean and organized front desk area while adhering to grooming and presentation standards.
Ideal Profile
* Previous experience as a Front Desk Agent or Guest Service Associate in a 4- or 5-star hotel.
* Proficiency in hotel management systems such as Opera or similar PMS.
* Strong communication and problem-solving skills with a guest-first mindset.
* Professional appearance, punctuality, and attention to detail.
* Tech-savvy and capable of handling payment systems, booking portals, and online guest communication.
* Fluency in English required; additional languages such as Arabic, French, or Russian are a plus.
* Flexibility to work night, weekend, and holiday shifts.
Skills Set
* Guest Relations / Front Desk Operations
* Customer Service and Problem Resolution
* Reservation and Payment Processing
* Upselling and Cross-Selling
* Communication and Multitasking
* PMS / Hotel System Knowledge
Why Join Us
* Be part of Vignette Collection by IHG, a distinctive luxury brand redefining modern hospitality.
* Competitive salary, benefits, and global career opportunities within IHG Hotels & Resorts.
* Access to worldwide hotel discounts, learning programs, and professional development.
* Work in a welcoming, multicultural environment that values individuality and teamwork.
About the Company
Vignette Collection by IHG Hotels & Resorts is a curated collection of luxury hotels offering guests a more authentic and meaningful travel experience. Each property tells its own unique story while upholding IHG s global standards of excellence. Located in the heart of Dubai, Vignette Collection Dubai embodies refined elegance and genuine hospitality, combining local charm with world-class service to create unforgettable moments for every guest.
Post Details
Company Industry
Department / Functional Area
Keywords
- Front Desk Agent
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