Front Desk Agent
IHG Hotels & Resorts
Employer Active
Posted 6 hrs ago
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Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Details
Country: UAE
City: Dubai
Industry: Hospitality / Hotels
Function: Front Office / Guest Relations
Key Responsibilities
- Welcome and check in guests efficiently, providing a friendly and memorable arrival experience
- Manage guest bookings, room allocations, and billing transactions accurately using the Opera system
- Promote hotel services, upgrades, and loyalty programs such as IHG One Rewards
- Handle guest inquiries, complaints, and special requests professionally to ensure satisfaction
- Maintain a strong understanding of hotel facilities, services, and local attractions to provide accurate recommendations
- Process cash, credit, and billing transactions in compliance with hotel policies
- Communicate effectively with housekeeping, concierge, and reservations teams for seamless operations
- Monitor guest feedback, act on preferences, and ensure guest expectations are exceeded
- Maintain personal grooming and appearance standards as a brand ambassador for InterContinental Hotels and Resorts
Skills Set
- Front desk operations and guest relations
- Customer service and communication
- Reservation and payment handling
- Upselling and brand promotion
- Problem-solving and conflict resolution
Desired Candidate Profile
Minimum of two years of experience in a front desk or guest service role within a 5-star hotel
- Proficient in Opera or similar property management systems
- Strong communication and customer service skills in English; additional languages such as Arabic, French, or Russian are an advantage
- Excellent organizational and multitasking abilities with a proactive attitude
- Flexible to work shifts, weekends, and public holidays
- Professional demeanor with a passion for hospitality and teamwork
Company Industry
Department / Functional Area
Keywords
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IHG Hotels & Resorts
InterContinental Dubai Festival City is part of IHG Hotels and Resorts, a global leader in luxury hospitality with a portfolio of over 6,000 properties worldwide. The Dubai Festival City cluster includes InterContinental, InterContinental Residence Suites, Crowne Plaza, and Holiday Inn & Suites, featuring over 1,600 rooms, award-winning restaurants, and premium event facilities. Known for its elegant design and exceptional service, InterContinental Dubai Festival City continues to redefine luxury hospitality in the UAE, offering colleagues a rewarding and globally connected career experience.