Front Desk Agent
Royal M Hotel By Gewan Fujairah
Employer Active
Posted 3 hrs ago
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Experience
1 - 3 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Be the first point of contact for guests, ensuring smooth check-in and check-out, accurate billing, and warm, professional service throughout the guest journey.
Key Responsibilities
- Welcome guests and complete check-in/check-out procedures efficiently and accurately.
- Handle room assignments, payment processing, billing instructions, and cash balancing.
- Provide clear information on hotel facilities, services, and local attractions.
- Manage guest requests, complaints, and service recovery promptly and professionally.
- Coordinate with Housekeeping, Engineering, Reservations, and F&B to ensure seamless guest experience.
- Maintain accurate guest profiles and records in Opera PMS.
- Prepare shift handovers and ensure all updates are properly communicated.
- Uphold hotel grooming, service, and data privacy standards at all times.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Front Desk Agent
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Royal M Hotel By Gewan Fujairah
Located in Fujairah, Royal M Hotel Fujairah by Gewan offers elegant and modern accommodations with views of the mountains. The hotel adjoins the iconic Fujairah Mall, home to over 80 luxury and premium outlets. It offers a fitness center, an outdoor pool and a spa center.