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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;
- Resolves guest complaints, and find opportunities to recognize and personalize the service
experience for all guests
Desired Candidate Profile
One + years experience working within a luxury hotel or similar environment is considered an asset
- Excellent interpersonal skills and communication skills
- Cross cultural sensitivity, and customer service orientation
- Guest centricity and understanding the importance of guest s preferences.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Front Desk Agent
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