Front Desk Agent
IHG Hotels & Resorts
Posted on 23 Sep
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Experience
1 - 3 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Location
United Arab Emirates
Experience
1 to 3 years
Qualification Level
High School & Equivalent; Graduate
Job Function
Secretary / Front Office
Skillset
Excellent Communication Skills ,Customer Service Orientation
Preferred Jobseekers
Jobseekers from any GCC country
Key Responsibilities:
Greet and welcome guests warmly upon arrival.
Perform check-in and check-out procedures efficiently using the reservation system.
Handle guest inquiries, requests, and complaints courteously and promptly.
Provide information about hotel services, amenities, and local attractions.
Maintain accurate records of guest information and reservations.
Manage phone calls, emails, and other correspondence.
Process payments, billing, and invoicing accurately.
Coordinate with housekeeping and maintenance staff to ensure guest rooms are ready.
Ensure the front desk area is clean, organized, and professional in appearance.
Follow all safety and security procedures to protect guests and staff.
Assist in administrative tasks, such as filing, reporting, and data entry as needed.
Key Skills & Qualifications:
High school diploma or equivalent; additional hospitality training preferred.
Proven experience in customer service or front desk roles is a plus.
Excellent communication and interpersonal skills.
Proficiency in front desk software and MS Office.
Strong organizational and multitasking abilities.
Friendly, professional, and approachable demeanor.
Ability to handle stressful situations calmly.
Flexibility to work shifts, including evenings, weekends, and holidays.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Front Desk Agent
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IHG Hotels & Resorts