Front Desk Officer
lumiere clinics
Multiple Vacancies
Posted on 25 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
4 Vacancies
Job Description
Roles & Responsibilities
- Greet clients and visitors warmly, ensuring a welcoming and professional first impression at all times.
- Explain visit arrangements and formal requirements to new clients/patients and ensure all procedures are optimally completed.
- Manage appointment scheduling, confirmations, and cancellations efficiently using clinic management software.
- Handle incoming phone calls, emails, and inquiries, providing accurate information about clinic services and procedures.
- Provide necessary information to clients/patients about branch services, such as duty hours, available doctors, service prices and seasonal offers, etc.
- Coordinate client/patients check-in and check-out processes, ensuring all documentation and payments are processed accurately. Advise clients/patients of relevant charges for services, accept payment and issue receipts for same.
- Maintain the cleanliness and organization of the front desk and waiting area.
- Assist with administrative tasks such as filing, data entry, and maintaining client records.
- Collaborate with medical and administrative staff to ensure seamless client flow and satisfaction.
- Address client concerns or complaints promptly and escalate issues to management as needed.
- Perform other duties as assigned by the Branch Management>
Desired Candidate Profile
- Minimum of 2 years of experience in a front desk, receptionist, or customer service role, preferably in a clinic or healthcare environment.
- Excellent verbal and written communication skills in both English and Arabic.
- Strong organizational and multitasking abilities to manage a dynamic front desk environment.
- Professional appearance and demeanor, with a client-focused attitude.
- Proficiency in using office software and clinic management systems.
- Ability to handle sensitive information with confidentiality and discretion.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Flexibility to work full-time, under limited supervision, and adapt to changing schedules.
- Attention to detail and accuracy in administrative tasks.
- Team-oriented mindset with a willingness to support colleagues across departments.
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Administration
Keywords
- Front Desk Officer
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