Front Desk Receptionist

Client of hirelebanese

I. Duties and Responsibilities:

• Welcome and greet all members and visitors in a professional, friendly manner
• Stand or sit upright, maintain eye contact, and smile when greeting members.
• Use members names, when possible, to create a personalized experience.
• Provide support to all members inquiries and guide them
• Register new members and manage membership renewals
• Guide new members through the registration process, ensuring processes are completed accurately.
• Verify and input member details into the system, maintaining accuracy and confidentiality.
• Explain membership packages, promotions, and benefits clearly.
• Handle cash and process transactions accurately
• Process payments for memberships, products, or services through cash, card, or digital methods.
• Issue receipts and update payments.
• Follow proper cash-handling procedures, including daily balancing and reconciliation.
• Report any discrepancies or errors to the manager immediately.
• Maintain a clean, organized, and professional reception area
• Keep the desk surface tidy and organized
• Ensure the area around the reception is clean and welcoming at all times.
• Report any facility maintenance issues to the appropriate department promptly.

II. Required Competencies:

• Empathy and patience: especially when handling complaints or frustration.
• Teamwork: Quite relevant in a gym environment. Ability of the team as a whole to streamline and optimize the customer s experience.
• Communication and problem solving: The ability to convey information in a concise and clear manner- both verbally and non-verbally which would directly contribute in preventing and/or efficiently tackling and treating problems.
• Accountability: Fostering a work environment based on transparency and clearly defined roles and responsibilities, which would have a direct positive impact on the work culture.
• Creativity and Adaptability: The ability to think out of the box and adapt to new ways of doing.
• Customer Centricity: Having the proper mindset, focus and drive in order to be continuously aware of customer trends, shifts, needs and expectations.