Front Desk Receptionist Four Seasons Hotel

About the location:

A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.

Main Duties and Responsibilities

1. To check in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by liaising with Housekeeping and Room Service, through monitoring departures and room status.

2. To escort guests and familiarise them with facilities and services.

3. To produce and distribute relevant information lists to other departments.

4. To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, General Cashier and Director of Finance.

5. To take reservations, amendments and handle general enquiries regarding bookings.

6. To prepare all pre-registration for the following day's arrivals.

7. To update guest history records, matching with reservations to ensure continuity of standards to regular guests and process new guest histories after departure.

8. To handle all facsimiles, e-mails and typing as requested.

9. To be able to multitask and work in a demanding environment

10. To give a detailed hand over to the oncoming shift.

11. To ensure a high standard of grooming, deportment and personal hygiene.

12. To adhere to health and safety, fire and bomb procedures laid down by the hotel.