Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The Front of House Manager is responsible for overseeing all aspects of the Front Office, Personal Concierge, Guest Services, Concierge, PBX and Spa operations in alignment with the hotel s luxury standards and brand promise. The role ensures seamless guest experiences across arrival, stay, and departure touchpoints while driving guest satisfaction, online reputation, and service excellence.
A Front of House Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Lead the Front Office and Spa teams in delivering exceptional guest service and personalized experiences.
- Ensure that all guest interactions reflect the hotel s brand values and Forbes service standards.
- Proactively monitor guest feedback from various channels to maintain top-ranking performance and continuous improvement.
- Handle service recovery cases, and special requests with professionalism and discretion.
- Collaborate closely with other departments to ensure seamless communication and service delivery.
- Oversee daily operations of Front Office (Reception, Concierge, Guest Relations) and Spa operations.
- Develop and implement operational procedures that optimize efficiency and uphold service quality.
- Monitor rooms and spa revenue opportunities, ensuring maximization of upselling and cross-selling initiatives.
- Maintain effective cost control and ensure compliance with brand standards, policies, and local regulations.
- Lead and support departmental audits, ensuring operational excellence and readiness at all times.
- Recruit, train, and mentor team members to uphold a culture of excellence and accountability.
- Conduct regular performance evaluations and provide coaching to enhance service delivery.
- Keep abreast of Forbes and brand quality audits, ensuring continuous alignment with luxury standards.
Desired Candidate Profile
Previous experience in a similar role preferably in a luxury hotel setup.
Ability to provide exceptional level of Guest service
Excellent leadership, interpersonal and communication skills
Solid understanding of guest review management and online reputation platforms.
Knowledge of Forbes Travel Guide standards highly desirable.
Proficiency in hotel systems (Opera, Oracle, or similar) and MS Office.
Excellent communication skills in English; additional languages are a plus.
Strong problem-solving abilities, resilience under pressure, and an impeccable sense of discretion and professionalism.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Front Of House Manager
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Hilton Hotels
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Read Morehttps://hilton.taleo.net/careersection/hww_cs_internal_global/jobdetail.ftl?job=2324996&lang=en