Front Office Agent

IHG Hotels & Resorts

First impressions count. To get our guests memorable experiences off to an unforgettable start, were looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Every day is different, but youll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests needs to anticipate requests and offer tailored recommendations
• Being our guests trusted contact - helping with everything from bill issues to restaurant recommendations
  

Language Proficiency: Communicate effectively with Russian-speaking guests to provide personalized service and enhance guest satisfaction.

What We Need From You

• Communication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - youll need a good grasp of reading, writing, basic maths and computer skills