Front Office Agent

Kerten Hospitality

KEY RESPONSIBILITIES

• Greet and welcome guests warmly, ensuring a smooth check-in and check-out process.

• Handle reservations, room assignments, and billing with accuracy.

• Provide information on hotel services, facilities, and local attractions.

• Respond to guest requests, concerns, and complaints promptly and professionally.

• Coordinate with Housekeeping, F&B, and other departments to meet guest needs.

• Follow front office procedures and standards for service, safety, and compliance.

• Maintain accurate records of guest interactions and transactions in the PMS.

• Build positive relationships with guests by providing attentive and personalized service.

• Use hotel systems and digital tools effectively to manage reservations and guest services.

• Share guest feedback and suggest improvements to enhance service quality.

• Adapt quickly to guest needs and apply creative solutions in daily tasks.

EXPERIENCE & SKILLS

• Diploma or degree in Hospitality, Tourism, or related field preferred.

• Previous experience in front office, customer service, or hospitality is an advantage.

• Knowledge of PMS and front office systems (Opera, Fidelio, or similar) is a plus.

• Basic computer skills, including Microsoft Office (Word, Excel, Outlook).

• Strong communication and interpersonal skills.

• Friendly, proactive, and able to work under pressure with a guest-first mindset.

• Flexibility to work shifts, weekends, and holidays as needed.

• Fluent in English; Arabic is an advantage.

JOINING OUR TEAM MEANS

• Competitive Compensation: A rewarding package tailored to your experience.

• Career Growth: Opportunities for advancement within our dynamic organisation.

• Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.

• Shared Purpose: Working with passionate people who live our values every day connecting, innovating, curating, and leading the way together.