FRONT OFFICE AGENT
Bay Lodge
Posted on 9 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
- Greet and assist guests with check-in and check-out procedures
- Provide information about hotel services, amenities, and local attractions
- Answer phone calls and handle guest inquiries in a courteous and timely manner
- Process reservations, payments, and billing accurately
- Coordinate with housekeeping and other departments to ensure smooth operations
- Resolve guest complaints or issues promptly and professionally
- Maintain a clean, organized, and presentable front desk area
- Follow all security procedures and company policies
Requirements:
- Previous experience in a front office or customer service role preferred
- Strong communication and interpersonal skills
- Professional appearance and positive attitude
- Ability to multitask and work in a fast-paced environment
- Proficiency in reservation or PMS systems such as OMEGA Otel or Opera is a plus
- Flexibility to work shifts, including weekends and holidays
- Fluent in Arabic, Conversational in English & French; additional languages are an advantage
Desired Candidate Profile
Previous experience in a front office or customer service role preferred. Strong communication and interpersonal skills. Professional appearance and positive attitude. Ability to multitask and work in a fast-paced environment. Proficiency in reservation or PMS systems such as OMEGA Otel or Opera is a plus. Flexibility to work shifts, including weekends and holidays. Fluent in Arabic, Conversational in English & French; additional languages are an advantage
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- FRONT OFFICE AGENT
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Bay Lodge
Bay Lodge Boutique Hotel is committed to delivering exceptional guest experiences with warmth, efficiency, and professionalism. We are looking for a friendly and service-oriented Front Office Agent to join our team and be the welcoming face of our property.