Front Office Agent

The Ned

Employer Active

Posted 13 hrs ago

Experience

1 - 7 Years

Job Location

Qatar - Qatar

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are seeking a diligent and experienced Front Office Agent to join our team at The Ned Doha. As a Front Office Agent at The Ned Doha, you will be the welcoming face of our hotel, responsible for ensuring our guests have a memorable stay. You will manage check-ins and check-outs, address guest inquiries, and provide exceptional service throughout their visit.

Key Responsibilities:

  • Greet and welcome guests upon arrival and departure with a warm and friendly demeanor.
  • Handle check-ins and check-outs efficiently, following all procedures and protocols.
  • Address and resolve guest inquiries, requests, and complaints promptly and professionally.
  • Maintain up-to-date knowledge of hotel services, amenities, and local attractions to assist guests.
  • Coordinate with other departments to ensure guest satisfaction and seamless operations.
  • Process guest payments, manage cash handling, and maintain accurate records.
  • Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
  • Uphold The Ned Doha s standards of excellence and hospitality at all times.

Desired Candidate Profile

Previous experience in a similar role within the hospitality industry is preferred.

Excellent communication and interpersonal skills.

Proficiency in hotel management software and front office systems.

Strong organizational skills and attention to detail.

Ability to handle stressful situations calmly and effectively.

Flexibility to work shifts, including evenings, weekends, and holidays.

Fluency in English; knowledge of additional languages is an asset.

A positive attitude and a commitment to providing outstanding guest service.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Secretary
  • Front Office
  • Personal Assistant (PA)

Keywords

  • Front Office Agent

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The Ned

Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned s Club, a private members club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.

https://careers.thened.com/job/6vImgJzij7qQafOWYIE81G?utm_source=Direct