Front Office Agent La Cigale Hotel Managed by Accor Doha Qatar

Accor Group

Job Title
Front Office Agent La Cigale Hotel Managed by Accor Doha Qatar
Job Description
Front Office Agent La Cigale Hotel Managed by Accor Doha Qatar

Position Overview
La Cigale Hotel, a five-star luxury property managed by Accor in Doha, is hiring a Front Office Agent to deliver exceptional guest services, manage check-in and check-out procedures, and ensure a seamless stay for guests. The role requires a guest-oriented personality, knowledge of front office systems, and strong interpersonal skills to provide world-class hospitality.

Location: Qatar
Location: Doha
Industry: Hospitality / Travel
Function: Front Desk / Reception
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

Core Duties

* Provide warm, professional, and efficient guest service at all times
* Handle guest registration, room assignments, check-ins, and check-outs
* Manage guest inquiries, special requests, and service needs with courtesy
* Promote hotel facilities and up-sell services to maximize revenue
* Apply hotel policies, brand procedures, and loyalty program promotions
* Process cash handling and billing transactions accurately
* Operate front office systems including Opera and handle reservations
* Manage internal and external telephone communications professionally
* Maintain knowledge of hotel master keys and security procedures
* Ensure guest satisfaction by anticipating needs and resolving issues promptly
* Stay informed about the local area, attractions, and competitive environment

Candidate Profile

* Guest-focused personality with hospitality experience preferred
* Proficiency in Opera or similar front office systems
* Strong communication and problem-solving skills
* Fluent in English; knowledge of additional languages is an advantage
* Good knowledge of hotel operations and industry standards
* Ability to work effectively in a team with initiative and flexibility
* Professional appearance and commitment to service excellence