Front Office Agent Luxury Hospitality

Accor Group

Job Title Front Office Agent Luxury Hospitality Cairo, Egypt Job Description Front Office Agent Luxury Hospitality Cairo, Egypt

Position Overview
Sofitel Cairo Downtown is seeking a professional and service-driven Front Office Agent to be the welcoming face of our iconic luxury property. Located in the heart of Egypt s capital, this role offers the perfect opportunity for hospitality professionals who are passionate about creating lasting impressions and personalized guest experiences in a five-star environment.

Job Details
Job Location: Cairo, Egypt
Industry: Hospitality
Function: Guest Services / Concierge
Salary: 9000 12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Job Overview Guest Experience and First Impressions
As a Front Office Agent at Sofitel Cairo Downtown, you will be responsible for delivering exceptional service from the moment a guest arrives until their departure. This guest-facing role is crucial to maintaining the hotel s reputation for excellence and elegance. You will assist with check-in/check-out procedures, handle guest requests, and ensure a seamless and memorable stay.

What You ll Do

* Welcome guests with warmth and professionalism at check-in and check-out
* Manage guest requests, room assignments, and account settlements promptly and accurately
* Promote hotel services and facilities to enhance the guest experience
* Provide recommendations and concierge-style assistance with a focus on personalization
* Operate the property management system (Opera) to ensure accuracy in bookings and billing
* Anticipate guest needs and handle complaints or feedback with empathy and discretion
* Uphold front office policies and follow safety protocols, including emergency procedures
* Collaborate with housekeeping, concierge, and guest relations to maintain smooth daily operations
* Uphold Sofitel standards and contribute to the delivery of luxury hospitality service

Ideal Profile Guest-Centric and Detail-Oriented

* Bachelor s degree in Hospitality Management or a related field preferred
* Prior experience in a front desk, guest service, or reservations role in a luxury setting
* Familiarity with Opera PMS or similar hotel reservation systems
* Fluent in English; additional language skills (Arabic, French, or others) are an advantage
* Polished, professional appearance and communication style
* High emotional intelligence, patience, and ability to resolve issues efficiently
* Passionate about guest experience with a genuine, friendly demeanor
* Able to work varied shifts including weekends and holidays
* Team player with strong attention to detail and multitasking skills

Why Join Us Life at Sofitel Cairo Downtown

* Competitive salary and attractive employee benefits
* Staff discount card for Accor hotels and resorts worldwide
* Global career development through Accor Academies and cross-brand mobility
* Be part of a supportive team that values excellence, diversity, and innovation
* Contribute to Accor s sustainable vision through corporate social responsibility programs like Planet 21

About the Company
Sofitel Cairo Downtown is a landmark of luxury and elegance in Egypt s capital, offering stunning Nile views, world-class service, and refined French art de vivre. As part of the Accor Group, one of the world s leading hospitality companies, you will join a network of over 5,500 hotels and lifestyle destinations. At Sofitel, you re not just an employee you re a Heartist , creating meaningful and memorable moments for guests from around the world. Post Details