Front Office Ambassador

Adeera Hotel group

Employer Active

Posted 2 hrs ago

Experience

1 - 3 Years

Job Location

Riyadh - Saudi Arabia

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

The Front Office Ambassador is responsible for delivering exceptional guest service throughout the guest journey, including check-in, check-out, and handling guest requests. The role ensures that guests receive a seamless and personalized experience while maintaining the highest standards of hospitality and professionalism.


Main Duties and Responsibilities:

  • Welcome guests upon arrival and ensure a warm and professional first impression.
  • Perform efficient and accurate check-in and check-out procedures.
  • Provide information about hotel facilities, services, and available amenities.
  • Handle guest requests and inquiries promptly and professionally.
  • Ensure all guest details and preferences are accurately recorded in the system.
  • Coordinate with housekeeping and other departments to ensure guest rooms are ready upon arrival.
  • Handle guest complaints or concerns and ensure timely resolution.
  • Process guest payments, billing adjustments, and account settlements.
  • Promote hotel services, facilities, and available upgrades to guests.
  • Maintain accurate guest records and update the hotel management system accordingly.
  • Ensure compliance with hotel policies, procedures, and service standards.
  • Maintain the cleanliness and organization of the front desk area.
  • Support the front office team during busy operational periods.
  • Maintain professional appearance and adhere to grooming standards.
  • Ensure guest satisfaction throughout their stay.

Desired Candidate Profile

Education:

  • Diploma or Degree in Hospitality Management, Tourism, or related field preferred.


Qualifications/Skills:

  • Excellent guest service and interpersonal skills.
  • Strong communication and problem-solving abilities.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Knowledge of hotel front office systems is preferred.
  • Professional appearance and positive attitude.
  • Strong organizational and teamwork skills.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • HR
  • Human Relations
  • Industrial Relations

Keywords

  • Front Office Ambassador

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Adeera Hotel group

Be part of a landmark addition to the King Abdullah Financial District (KAFD) - a new luxury hotel at the heart of Riyadh s financial hub.
Where authentic Saudi warmth meets global excellence, this hotel stands at the very heart of KAFD.
A place alive with Saudi Arabia s progressive energy, through destination dining and curated experiences, that captures the pulse of a district in constant evolution.

Read More

https://atheel.elevatus.io/jobs/front-office-ambassador-luxury-hotel-kafd-1774389646