Front Office Associate

Accor Group

Job Title
Front Office Associate Accor Hotels Dubai, UAE
Job Description
Front Office Associate Accor Hotels Dubai, UAE

Position Overview
Accor Hotels in Dubai is seeking a dynamic and service-oriented Front Office Associate to deliver a seamless guest experience from arrival to departure. This role focuses on providing exceptional customer service, maintaining brand standards, and supporting efficient front office operations to ensure guest satisfaction and loyalty.

Job Details
Location: UAE
Location City: Dubai
Industry: Hospitality / Travel
Function: Front Desk / Guest Services
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full Time

Core Duties
Welcome guests warmly, ensuring a smooth check-in and checkout process.
Manage guest inquiries, reservations, and special requests with professionalism and efficiency.
Provide detailed information about hotel facilities, services, and local attractions.
Record and fulfill guest preferences to personalize their stay.
Resolve guest concerns promptly to maintain satisfaction and loyalty.
Maintain accurate guest records and process payments securely.
Operate Opera Cloud PMS efficiently to handle reservations and room assignments.
Coordinate with housekeeping and other departments for room readiness.
Manage cash, credit card transactions, and billing accurately.
Assist in night audit procedures when required.
Promote Accor loyalty programs and encourage guest enrollments.

Candidate Requirements
Diploma or degree in Hospitality, Tourism, or related field.
1 2 years of front office or customer service experience, preferably in hotels.
Fluency in English and Bahasa Indonesia; additional languages are a plus.
Strong interpersonal and communication skills.
Proficiency in Opera Cloud PMS or similar hotel management systems.
Ability to multitask in a fast-paced environment.
Flexibility to work varied shifts, weekends, and holidays.