Front Office Associate - Nest
The First Group Hospital...
Employer Active
Posted on 17 Nov
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Greet all guests warmly and professionally, ensuring smooth check-in and check-out procedures.
Handle guest inquiries, requests, and complaints with courtesy and efficiency.
Ensure accurate room assignments, billing, and payment processing.
Maintain guest profiles and preferences in the system to enhance personalized service.
Coordinate with Housekeeping, Concierge, and Engineering to fulfill guest needs.
Upsell room categories and hotel services where appropriate.
Respond to phone calls, emails, and internal messages in a timely and professional manner.
Keep the front desk organized, well-stocked, and presentable at all times.
Follow company policies and procedures, ensuring guest security and privacy.
Promote a positive, team-oriented environment with colleagues across departments.
Desired Candidate Profile
Previous experience in a front office or guest service role in a 4 or 5-star hotel preferred.
Knowledge of Opera PMS and front office operations.
Excellent communication and interpersonal skills.
High level of attention to detail and problem-solving ability.
Professional grooming and confident, welcoming attitude.
Fluent in English; additional languages are a plus.
Flexibility to work shifts, weekends, and holidays.
Company Industry
Department / Functional Area
Keywords
- Front Office Associate - Nest
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
The First Group Hospital...
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint. Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction. At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.