Front Office Duty Manager Crowne Plaza Hotels & Resorts

We re looking for a proactive and experienced Front Office Duty Manager to oversee front office operations during assigned shifts. As part of the IHG family, you ll ensure smooth guest services, handle escalated issues, and lead the front office team to deliver exceptional experiences that reflect IHG s brand standards. Your role is crucial in maintaining operational excellence and guest satisfaction.

Key Responsibilities

Supervise all front office operations during your shift, including guest check-in/out and concierge services.

Manage and resolve guest complaints and special requests promptly and professionally.

Lead, motivate, and support the front office team to deliver outstanding service.

Ensure compliance with IHG brand standards, policies, and procedures.

Monitor cash handling, billing processes, and audit procedures.

Coordinate with other departments to address guest needs and operational issues.

Prepare and review shift reports and communicate relevant information to management.

Assist with staff training and development.

Key Skills & Experience

Proven experience in front office operations and supervisory roles.

Strong leadership, communication, and problem-solving skills.

Excellent customer service and conflict resolution abilities.

Familiarity with hotel property management systems (PMS).

Ability to work under pressure and manage multiple tasks.

Flexibility to work shifts, including nights, weekends, and holidays.