Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Being a Great Team Member
Come to work every day with a big smile on your face
Be a reliable and motivated member of the guest operations team
Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel.
Be a role model for others by demonstrating brand-unique, passionate, friendly brand-specific guest service at all times
Always deliver fair share in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in housekeeping, F&B service and stewarding
Show interest in learning new skills and acquire new knowledge every day
Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts
Be aware of planned team meetings and learning sessions and attend as required
Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day
Volunteer to participate in company campaigns like Travel with Purpose or TM committees
Execute duties as assigned by the Guest Operations Manager, FO Team Leader and Supervisors
Front Office Specifics
Organise the work area to be able to deliver brand-specific customer service from welcome to good-bye
Deliver exceptional customer service in all shifts (early, late, night) and enrol Hilton Honors members
Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly
Close guest transactions on FO effectively, solicit feedback, and deliver a memorable goodbye (checkout)
Stay up-to-date in terms of received Guest Feedback (SALT, Social Media)
Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service
Duties of a FO Host when scheduled to work in F&B can include the order-taking, delivery of any food and/or beverage items, and clearing of tables
Desired Candidate Profile
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a customer-focused industry
- Completed high school certificate or equivalent
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Front Office Host (Receptionist)
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Hilton Hotels
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
https://hilton.taleo.net/careersection/hww_cs_internal_global/jobdetail.ftl?job=2324898&lang=en