Front Office Manager Rosewood Hotels and Resorts

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

As part of the Rooms Division, you will lead the Front Office team at Rosewood Abu Dhabi, working closely with the Director of Rooms and partnering with Housekeeping, Engineering, and other key departments.

You will oversee a dynamic team across Front Desk, Concierge, and Guest Services, fostering a collaborative and supportive environment where associates feel empowered to deliver exceptional, personalized service.

YOUR ROLE

As Front Office Manager, you are at the heart of the guest journey. You will lead the daily operations of the Front Office, ensuring every guest experience is seamless, welcoming, and memorable.

This role plays a key part in shaping first and lasting impressions, balancing service excellence with operational efficiency. Through your leadership, you will inspire your team to anticipate guest needs, elevate service standards, and contribute to the overall success and reputation of the hotel.

HOW YOU LL MAKE THE PLACE

• Lead daily Front Office operations, ensuring smooth arrivals, departures, and overall service flow
• Champion a guest-centric approach, resolving concerns with care and creating memorable experiences
• Inspire, coach, and develop your team to deliver consistent, high-quality service
• Drive service excellence by maintaining brand standards and enhancing the guest experience
• Monitor business levels, occupancy, and revenue performance to support operational success
• Collaborate closely with Housekeeping, Engineering, and other departments to ensure seamless guest journeys

COULD THIS BE YOU?

• You have at least 2 years of supervisory experience in a Front Office role within a luxury hotel
• You lead with confidence and empathy, creating a positive and motivating team environment
• You communicate clearly and build strong relationships with guests and colleagues
• You stay calm under pressure and make thoughtful decisions in fast-paced situations
• You have a natural attention to detail and a passion for delivering exceptional service
• You are comfortable working with hotel systems and understand Front Office operations