Front Office Manager
Marriott
Employer Active
Posted on 18 Dec
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Oversee daily front office operations including reception, guest services, and lobby flow
- Ensure smooth check-in and check-out processes
- Resolve guest concerns professionally and promptly
- Monitor staff performance and allocate tasks effectively
- Support guest engagement and ensure high satisfaction scores
- Coordinate with housekeeping, security, and concierge teams
- Maintain adherence to hotel service standards and operational guidelines
- Prepare daily reports and support financial and occupancy targets
- Lead shift operations and supervise the front desk team
- Conduct training, coaching, and performance feedback sessions
- Support implementation of guest service programs and standard operating procedures
- Assist in managing room inventory, walk-in guests, and revenue opportunities
Skills Set
- Front office system knowledge (PMS, Opera, or similar)
- Guest handling and service recovery
- Team leadership and staff coordination
- Reporting and administrative skills
- Conflict resolution and service etiquette
- Time management and organizational skills
Why Join Us
- Work at one of Dubai s most iconic luxury hotels
- Grow within a global hospitality brand known for employee development
- Learn from seasoned industry professionals
- Enjoy a collaborative, multicultural working environment
- Be part of a property recognized for world-class service and innovation
Desired Candidate Profile
Ideal Profile
- Experience in front office or guest services within a luxury hotel
- Strong leadership and communication skills
- Background in hospitality management preferred
- Ability to multitask and manage high-pressure situations
- Detail-oriented with strong problem-solving skills
- Comfortable supervising teams and leading by example
Company Industry
Department / Functional Area
Keywords
- Front Office Manager
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Marriott
JW Marriott Marquis Hotel Dubai is part of Marriott International s luxury portfolio, known for exceptional guest experiences and a people-first culture. With over 100 luxury properties worldwide, JW Marriott blends innovation, service excellence, and a deep commitment to employee well-being. The hotel offers a rewarding environment where passionate hospitality professionals can grow, thrive, and build meaningful careers.