Front Office Manager
Marriott
Employer Active
Posted on 5 Jan
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Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Title
Front Office Manager JW Marriott Marquis Hotel Dubai Dubai, UAE
Job Description
Front Office Manager JW Marriott Marquis Hotel Dubai Dubai, UAE
Position Overview
This management role leads daily Front Office operations at JW Marriott Marquis Dubai, ensuring smooth guest experiences, efficient team performance, and strong service standards. The position oversees check-in and check-out processes, guest service delivery, and departmental coordination while maintaining high operational quality in one of Dubai s flagship luxury hotels.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality & Hotels
Function: Guest Services & Front Office
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Oversee daily front office operations including reception, guest services, and lobby flow
Ensure smooth check-in and check-out processes
Resolve guest concerns professionally and promptly
Monitor staff performance and allocate tasks effectively
Support guest engagement and ensure high satisfaction scores
Coordinate with housekeeping, security, and concierge teams
Maintain adherence to hotel service standards and operational guidelines
Prepare daily reports and support financial and occupancy targets
Lead shift operations and supervise the front desk team
Conduct training, coaching, and performance feedback sessions
Support implementation of guest service programs and standard operating procedures
Assist in managing room inventory, walk-in guests, and revenue opportunities
Ideal Profile
Experience in front office or guest services within a luxury hotel
Strong leadership and communication skills
Background in hospitality management preferred
Ability to multitask and manage high-pressure situations
Detail-oriented with strong problem-solving skills
Comfortable supervising teams and leading by example
Skills Set
Front office system knowledge (PMS, Opera, or similar)
Guest handling and service recovery
Team leadership and staff coordination
Reporting and administrative skills
Conflict resolution and service etiquette
Time management and organizational skills
Why Join Us
Work at one of Dubai s most iconic luxury hotels
Grow within a global hospitality brand known for employee development
Learn from seasoned industry professionals
Enjoy a collaborative, multicultural working environment
Be part of a property recognized for world-class service and innovation
Company Industry
Department / Functional Area
Keywords
- Front Office Manager
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