Front Office Manager

Melia hotels international

Your Tasks:

• Supervise and ensure smooth check-in and check-out procedures.
• Coordinate and monitor payment transactions and billing accuracy.
• Resolve guest complaints and claims promptly and professionally.
• Lead and supervise front office team members, promoting a service-oriented work environment.
• Utilize hotel management software and Microsoft Office programs to manage operations effectively.
• Ensure operational efficiency and adherence to hotel policies and standards.
• Collaborate with other departments to maintain seamless guest service.
• Contribute to the development of new procedures and innovative service strategies.
• Support training and development of team members to maintain high service standards
• Plan and organize shift schedule and team tasks efficiently.
• Demonstrated ability to manage teams and lead with a positive attitude.

What are we looking for:

• Experience in a similar role with luxury background
• High level of English and Arabic or Russian or Spanish
• A friendly and sympathetic personality
• Hospitality management education is a plus.