Front Office Manager
AccorHotel
Employer Active
Posted on 15 May
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Experience
5 - 7 Years
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Operational Responsibilities
- Oversee daily Front Office operations, including Guest Relations, Reception, Concierge, and Bell Services.
- Ensure service delivery consistently meets Morgans Originals brand standards and exceeds guest expectations.
- Monitor team performance, scheduling, and departmental budgets to optimize operational efficiency.
- Handle guest complaints and service recovery with professionalism and urgency.
- Collaborate with other departments to ensure smooth interdepartmental operations and elevate overall guest experience.
Team Leadership
- Lead, mentor, and develop the Front Office team, promoting a culture of service excellence, accountability, and collaboration.
- Oversee recruitment, onboarding, performance reviews, and ongoing training for the department.
- Encourage creativity and initiative within the team, recognizing and rewarding outstanding contributions.
Brand & Culture Contribution
- Act as an ambassador for the hotel s brand values, ensuring every guest interaction reflects the personality and standards of Portaluna.
- Support cross-departmental initiatives to enhance the guest experience through operational insights.
- Promote sustainability and socially responsible practices in line with brand initiatives.
- Foster a collaborative, inclusive, and innovative culture within the Front Office team.
Desired Candidate Profile
What we re looking for
- Bachelor s degree in Hospitality, Hotel Management, or a related field.
- Minimum 5 years experience in Front Office management, preferably within a lifestyle or luxury hotel.
- Proven expertise in pre-opening hotel operations is highly desirable.
- Strong leadership, coaching, and people management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency with hotel PMS systems (Opera, Protel, or equivalent) and MS Office suite.
- Fluency in English; additional languages are a plus.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Front Office Manager
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AccorHotel
Portaluna, a Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. This is an exciting new position within Ennismore s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.
https://jobs.smartrecruiters.com/AccorHotel/744000126483241-front-office-manager
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