Front Office Manager

Client of hirelebanese

Supervise and manage all front office operations, including reception, reservations, and guest services

Ensure a warm, professional welcome and smooth check-in/check-out experience for guests

Train, mentor, and evaluate front desk staff to maintain service excellence

Handle guest inquiries, complaints, and special requests promptly and effectively

Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations

Monitor room availability, occupancy, and revenue performance

Implement and maintain hotel policies and procedures

Prepare reports related to front office performance and guest satisfaction

Requirements:

Proven experience in a front office or guest services management role within the hospitality industry

Strong leadership, communication, and interpersonal skills

Excellent problem-solving abilities and attention to detail

Fluency in English and Arabic (French is a plus)

Proficiency in hotel management systems (PMS) and Microsoft Office

Professional appearance and demeanour

Ability to work flexible hours, including weekends and holidays

Preferred Qualifications:

Degree in Hospitality Management or related field

Experience in a similar role within a hotel in Lebanon or the region