Front Office Manager

Radisson Hotel Group

Employer Active

Posted on 30 Sep

Experience

1 - 7 Years

Job Location

Lebanon - Lebanon

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.

  • You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory
  • As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.

Desired Candidate Profile

Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanor.

  • Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments.
  • Leadership abilities: Experience of managing and motivating a team of front desk staff.
  • Organizational skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment.
  • Problem-solving skills: Identify and resolve issues that arise at the front desk.
  • Time management: Effective scheduling of staff and managing workflow.
  • Staff training: Experience of overseeing the training and development of your team.
  • Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation management and guest billing.
  • Adaptability: Flexibility to handle unexpected situations and changing priorities.

Company Industry

Department / Functional Area

Keywords

  • Front Office Manager

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