Front Office Manager Six Senses

The duties and responsibilities will include:

• Have a thorough knowledge of all facilities and services offered by the property including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the resort and reservation coding.
• Understand the property s policy on guaranteed reservations and no-shows.
• Process advance deposits on reservations.
• Track future room availabilities on the basis of reservations. I am able to determine room rates based on the selling tactics of the resort.
• Oversee the management of the guest history and profile system in conjunction with the Reservations Manager.
• Support the Director of Rooms and focus on the rejuvenation of the room experience.
• Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest s needs are determined /met and oversee the overall smooth operation of guest arrivals.
• Ensure that all set policies, procedures, best practices are in place and rigorously enforced including LQA.
• Instill a cost-focused philosophy through training and education.
• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the property.